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• #7112 pictigjis Topikgazda

  Új Válasz 2021-01-05 20:11:58 #7112

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  na, hát kérem szépen, nem felejtették el a választ. idemásolom az egészet, mert nagyon érdekes dolgokat tartalmaz a supportról, és úgy mindenről. kvázi elismerte a curve, hogy a magyar bin-es kártyák nem ugyanúgy funkcionálnak, mint a uk bin-esek, de persze olyat nem tudnak küldeni. ehelyett adnának nekem 30 fontot kárpótlásul, amit nyilván nem fogok kérni, mert nem a pénzük kell, hanem egy működő szolgáltatás

  xxx here, from the Complaints Team. I refer to our email dated December 17th. I would like to thank you for your patience and understanding while I investigated the matter, and for bringing this to my attention.
  To summarise your complaint:

  On October 19th, you contacted Curve as your limits were showing your 1405 HUF transaction as 1405 GBP. Since then you’ve reached out several times as you’re unhappy with your new card BIN causing frequent declines and showing your limits incorrectly. You’re also unhappy with only being allowed to use the Go Back in Time feature up to 5000 HUF (approximately 12 GBP) rather than the full 5000 GBP equivalent in HUF.
  I’ve looked into this and you’ll be pleased to hear that I will be upholding your complaint. I will explain how I came to this decision below.

  First of all, I’d like to apologise for the delayed responses you received from our Customer Experience team during the course of your support request. Our Customer Experience team has seen a 400% increase in support tickets and whilst the team are working extremely hard to reduce these cases, it does mean that they’re unable to reply as quickly as they’d like. Steps have been put in place to reduce response times but there is no quick fix for this.
  I can assure you that you have not been ignored, but I absolutely understand why you may feel this way and I’m sorry for this. I’m also sorry that you spent so much time having to send multiple emails and chase this up with the team.

  With regards to the issues caused by your Curve card issued with the BIN 5574 4489, we’re currently working to resolve this issue or to provide a workaround in the meantime. Due to our new reissue process, we’re unable to send you a Curve Card with the UK BIN 5375 9005. I can appreciate this is not the outcome you were hoping for, but we are aiming to get all our EEA issued cards to the same functionality soon.

  I’m sorry for the delay in getting this resolved for you but due to the current holiday period not everyone needed to look into this is currently available. We are still looking into getting this resolved as quickly as possible in the meantime and will keep you updated.

  While this investigation is ongoing, we hope that the following resolution adequately addresses your complaint: We would like to offer you £30 to be transferred to your chosen bank account, as the full and final settlement of your complaint. Please let us know if you would like to accept this offer. If you are still unhappy or feel that we haven’t dealt with your complaint adequately, then please do not hesitate to reach out to us again.

  Regardless of the above, you have the right to refer your complaint to the Bank of Lithuania, free of charge. To do so, it must be within one year of the date you sent us your complaint, plus within three months of the incident you’re complaining about.

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