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• #11416 Semplar őstag Krystal_s #11414

  Új Válasz 2022-10-18 14:01:57 #11416

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  válasz Krystal_s #11414 üzenetére

  Hi all,
  
  FYI: These are the steps to be followed:
  1. When CIS/CAV/CFW doesn't uninstalled properly.
  2. if you cannot uninstall CIS/CFW/CAV from Add/Remove or Uninstall section of Windows.
  Follow these steps:
  1. Boot your pc in safe mode.
  2. go to this location C:\Windows\System32\drivers\ and delete the file cmdguard.sys.
  (Note 1: If the file cmdguard.sys doesn't located at the above location, go to this location C:\Program Files\COMODO\COMODO Internet Security and delete the file cmdguard.sys.)
  (Note 2: IF the file cmdguard.sys doesn't located at above both location, then follow from below step.)
  3. now boot your pc in normal mode
  4. open task manager and kill the cmdagent.exe process.
  (Note: make sure cmdagent.exe process should not run in task manager.)
  5. now download and run the below ciscleanuptool provided in the below link.
  https://drive.google.com/drive/folders/1jonL43QxzWa1Foo89HLovTFasw2ZctxF?usp=sharing
  7. This cleanuptool will ask to restart the pc two times, kindly follow it.
  8. once the ciscleanuptool completed, go to location C:\Program Files\ check whether the COMODO folder is deleted or not if not delete it.
  9. Also go to location C:\ProgramData check whether the COMODO folder is deleted or not if not delete it.
  9. delete all the temp files.
  10. restart your pc.
  FYI: Follow the above steps until the latest ciscleanuptool issue fixes..
  The team is working on it.
  We will keep you posted.
  
  Thanks
  C.O.M.O.D.O RT

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