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• #1 nelson22 csendes tag

  Új Válasz 2011-12-09 16:29:21 #1

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  nelson22

  csendes tag

  6x German Technical Support Representative
  Belfast, Northern Ireland, United Kingdom GB

  Post Title: Technical Support Representative (German)
  Service Area: Inbound Operations
  Hours: 40 hrs per work - 8 hour Day Shift is operational between 8:00am - 8:00pm Monday-Friday and Saturday from 8am-5pm
  Location: Belfast, Northern Ireland
  Role Type: Permanent
  Start date: 12 December 2011

  The Company

  As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout Europe, North America, Asia Pacific, Africa, and Latin America.

  The Position

  Peripherals & Email

  As a German speaking Technical Support Representative you will be a Brand Ambassador for Logitech, supporting their customers in both German and English through troubleshooting with Logitech products including gaming & audio devices, web cameras, security systems. In a contact centre environment, you will use computer-based tools as well as your own problem-solving skills to identify, research, isolate, and resolve customer issues.

  You will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure every customer is highly satisfied.

  This position offers a comprehensive training program to ensure our successful candidate becomes a product specialist within their particular field and the successful candidate will need to pass a knowledge check at the end of the training period. Following training you will maintain a strong understanding of the Logitech product families, including software application packages, operating systems, hardware and other equipment.
  You will also have the opportunity to test out the products and suggest improvements to existing knowledgebase articles based on developing trends and customer issues which you have resolved.

  Your skills

  Essential skills:

  Fluency in written and spoken German and English
  Excellent communication skills and telephone manner
  Technical aptitude
  Excellent Customer Service skills and previous experience in providing customer service or technical support

  We will highly value candidates who also have:

  An IT related qualification
  Experience in database / customer management systems including excellent attention to detail when inputting and collating information
  Experience of working to high quality assurance standards within a target driven environment.

  What we can offer you…

  Total Reward package includes:

  Basic pay of £15000 (£7.20 per hour) plus opportunity to earn bonus of up to £190 per month depending on performance
  Potential relocation package to assist you in moving to Belfast
  Continuous paid training on the latest technology
  Private Medical Insurance
  Private Pension
  29 days holiday entitlement + extra entitlements
  On site canteen
  Life assurance
  Discounted SKY TV
  Eye Care Reimbursements
  Child Care Voucher scheme
  Dental Plan
  Discounted local gym membership
  Free Parking, close proximity to city centre by bus or train
  Potential for rapid career development in many fields and throughout 17 countries!

  What's more?

  From day one at TeleTech, you'll be part of a dynamic and professional team that supports and encourages you to excel and succeed at every turn. You will also find that we offer clearly defined career paths as well as numerous career-building tools that help ensure you're on the right path to success. These advantages along with a full range of competitive benefits and performance-based rewards make TeleTech a great place to work, and build your career.

  To apply please send your CV in English to ferenc.gal@teletech.com
  PLEASE INCLUDE "LOGITECH" IN THE SUBJECT FIELD.

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