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• HartgeH3-2.8 addikt

  #772 2019-09-23 13:04:05

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  HartgeH3-2.8

  addikt

  Thank you for contacting Ubisoft Customer Support, and reporting your issue. I would like to start by apologizing for the late response to your case.
  
  I am sorry to hear that you have been charged for the free trial for our Uplay Plus Service.
  
  Please be advised that, we ask for a payment method to prevent interruption of service after the free trial. We do this by sending an authorisation request to your financial institution, to verify that your payment method works. Our team is currently investigating this issue.
  
  The deducted funds, should be back to your account which you used for the payment once the authorisation hold has been lifted.
  
  Please make sure to keep on eye on our forums for the known issues which are currently being investigated by our team:
  
  https://forums.ubisoft.com/showthread.php/2116070-Uplay-Known-Issues
  
  We apologize for the inconvenience this must have caused you.
  
  Please let us know if you run into any other issues or have any other questions. We will do our best to help.

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