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• #1 NikolettNagy csendes tag

  Új Válasz 2009-11-09 13:37:30 #1

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  NikolettNagy

  csendes tag

  MAIN RESPONSIBILTY:
  -Global – Direct hands-on management of a team of technical network support specialists in a global delivery organization comprised of 3 service delivery centres.
  - Work with managers of the other centres to develop and refine processes and track delivery metrics for continuous improvement of services.

  TASKS:
  -Staff and develop technical support team in centre.
  -Develop and refine processes & procedures in support of multiple projects and customers.
  -Respond to customer escalations.
  -Measure and manage performance of centre against contracted SLA’s.
  -Drive consistency of delivery between centres.
  -Provide support to sales and project teams through presentations on global delivery capabilities of team.

  REQUIREMENTS:
  Education:
  Advanced degree in Information Technology or similar related field (with significant level of direct experience in operations centre & management in lieu of formal degree)

  Technical Skills & Specialisation:
  -Must have a deep understanding of TCP/IP networking principles as applied to LAN/WAN technologies, carrier transport technologies and trouble ticketing systems.
  -Experience in supporting data center operations (servers, databases and storage).
  -10+ years in supervising or managing network or data centre operations businesses, preferably in a service provider environment.
  -Involved in interacting with local and international carriers as well as equipment & service vendors.

  Soft Skills :
  -Ability to directly manage and staff and act as mentor (will lead a team of approx. 5 engineers)
  -Detailed understanding of processes related to the delivery of incident, change and problem management in an operations centre environment.
  - Must possess superior customer skills to interact with all levels of customers and internal delivery teams.
  -Ability to remain calm and professional under pressure.

  Lanuage skills:
  -Fluent English language knowledge is a must.
  -Also required to be fluent in French or German

  Travel expectations:
  -1-3 weeks at a time (twice a year to US and India)
  -Some local travel of shorter duration within Europe is also possible.

  ADVANTAGE:
  -ITIL certification
  -Cisco certification (CCNA, CCIP)

  Start: ASAP
  Salary: Competitive
  Location: Budapest (Pest)

  If you are interested please send your CV to the following e-mail address: nn@tech-people.com

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