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• #1 nicse csendes tag

  Új Válasz 2009-08-17 15:52:18 #1

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  nicse

  csendes tag

  For our client who is a global leader in communication systems, applications and services - designs, builds, develops and manages networks for enterprises. Customers range from small businesses and non-profit agencies up to more than 90% of the companies in the FORTUNE 500, and the U.S. government. They all rely on our client for reliable, secure networks that facilitate customer relationships, enhance productivity and maximise profitability.
  We are seeking engineers for the EMEA region for the following position:

  Customer Support Engineer (Level 3)

  Customer Support Engineer to provide Customers, Business Partners and on-site technicians with remote technical support of the firms’ products and solutions as well as Multi Vendor solutions and OEM products as applicable.

  The Consultant will be faced with the key challenges of:
  - Providing remote technical support (telephone and remote isolation, diagnostic, and resolution tools, documents, and capabilities to resolve complex integrated end-user implementation, configuration, migration, and operational issues on Server based hardware and Communications Manager Application) that meets the goals and objectives of the -Global Services Center
  -Providing support activities (supporting 3rd party products/solutions and occasional on-site support) in a multi vendor/solution environment
  -Liaising with customers and internal organizations to ensure that customer expectations are met
  -Remaining flexible to meet the varied work requirements in a virtual environment

  Requirements:
  -Bachelor’s degree in Computer Science (CIS, MIS) or Electrical Engineer
  -Fluency in English language
  -Working experience in handling complex installations of various equipment (Call Center capability, IVR, IP enterprise Platforms, IP telephony system, TCP/IP protocols, routing, subnets, and troubleshooting, VoIP technologies, LAN/WAN network architecture design principles, practices, implementation, maintenance)
  -Experience in: Apache, Tomcat, xml, web server, SQL database, network knowledge
  -Linux OS support experience

  Advantages:
  -CCNA, CCDA, CCNP, CCDP, CCSP, CCIE Routing/Switching, CCIE Voice/Security, CCVP, and/or IP Telephony specialization)
  -Red Hat Linux Certification
  -VPN, Communications Manager, SSG solutions experience

  We are expecting your CV in Hungarian and English language and motivation letter
  (indicating the position) at the following address:

  WinningWay Szolgáltató Kft.
  1027 Budapest, Csalogány u. 39.
  E-mail: orsolya.szilagyi@winningway.hu
  Tel: 00/36/1-457-32-11
  www.winningway.hu

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